Tư vấn sử dụng thuốc hiệu quả có nghĩa là đưa ra lời khuyên cần thiết cho khách hàng, tránh tình trạng lạm dụng thuốc hoặc sử dụng sai mục đích điều trị.

Vậy, quy trình tiếp nhận và xử lý khi bệnh nhân yêu cầu mua thuốc đã biết, mua theo đơn như thế nào? Cùng thuocsi theo dõi bài viết dưới đây nhé.

1/ Quy trình tư vấn và xử lý khi bệnh nhân yêu cầu mua một thuốc đã biết

Khi bệnh nhân yêu cầu mua một loại thuốc cụ thể, cần cân nhắn xem họ có phải là người đã từng dùng thuốc đó hoặc được bác sĩ kê đơn trước đó hay không.

Đầu tiên, hãy hỏi xem người đó đã từng sử dụng thuốc này trước đây hay chưa. Nếu câu trả lời là có, hãy hỏi xem còn thông tin nào cần bổ sung hay không. Tiếp đến, kiểm tra nhanh xem bệnh nhân có đang sử dụng các thuốc khác hay không.

Trường hợp người đó chưa sử dụng thuốc này trước đây thì chúng ta cần đặt nhiều câu hỏi để làm rõ nguyên nhân hơn. Bởi, có thể họ yêu cầu mua là vì bắt nguồn từ một mẩu quảng cáo nào đó, hoặc do người quen giới thiệu. Hãy xác định rõ vấn đề để tư vấn sử dụng thuốc hợp lý hơn cho bệnh nhân nhé.

Tư vấn thuốc

2/ Quy trình xử lý khi bệnh nhân mua thuốc theo đơn

Khi tiếp nhận bệnh nhân mua thuốc theo đơn, cần kiểm tra đơn thuốc, tính an toàn, hiệu quả và hợp lý về sử dụng thuốc của đơn.

+ Kiểm tra về dược lâm sàng: liều dùng, tương tác thuốc, các phản ứng có hại khác, kê trùng thuốc,v.v. Nếu phát hiện bất kỳ sai phạm về pháp lý, chuyên môn, đơn thuốc không rõ ràng về tên thuốc, nồng độ, hàm lượng thì phải thông báo lại cho người kê đơn biết.

+ Chú ý các đối tượng như trẻ em, người già, phụ nữ có thai, người suy gan, thận.

tư vấn thuốc

+ Có quyền từ chối bán thuốc theo đơn trong trường hợp:

  • Đơn thuốc không hợp lệ, đơn có sai sót hoặc nghi vấn, đơn thuốc kê không nhằm mục đích chữa bệnh.
  • Người mua không có khả năng tiếp nhận những chỉ dẫn cần thiết.
  • Thực phẩm chức năng, mỹ phẩm không được kê trong đơn thuốc.

Tư vấn thuốc hiệu quả bằng cách:

  • Hỏi thêm để nắm rõ tình trạng bệnh lý, hỏi tiền sử dị ứng và các biểu hiện tác dụng phụ của những thuốc bệnh nhân đã dùng.
  • Hỏi xem có đang dùng loại thuốc nào không để tránh tương tác thuốc xấu.
  • Lấy thuốc theo đơn đã kê cho vào bao bì kín khí, ghi rõ tên thuốc, hàm lượng, cách dùng, liều dùng, thời gian dùng theo của từng loại.
  • Cần ghi rõ số lượng thuốc đã bán vào đơn;
  • Nếu có thay thế thuốc, cần ghi rõ vào đơn (Ghi tên thuốc, hàm lượng, số lượng đã thay thế)

Xem thêm Chiến lược kinh doanh cho nhà thuốc mới tại đây

Trên đây là một vài thông tin cơ bản để dược sĩ biết cách tư vấn thuốc và xử lý những tình huống bất đắc dĩ.

207 thoughts on “Tư vấn thuốc tại quầy như thế nào để khách sử dụng thuốc hiệu quả?”

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